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Joined IBM daksh in Dec, 2008 in bharti airtel’s mobility process as platinum customer service executive but based on performance was moved to nodal desk, then to appellate and later to DOT/TRAI desk, where I used to resolve the case accelerated case which were sent to department of telecom, TRAI & President of India.
Roles & Responsibilities
Process: Platinum (Mobility department of M/s Bharti Airtel Pvt ltd)
As a DOT/TRAI Officer
Duration: Feb-2010 to Jul -2011
Job Profile: Resolving the cases which are led by the customers at Department of Telecom and Telecom Regulatory Authority of India and President Secretary.
As an Appellate Officer
Duration: Sep-2009 to Jan -2010
Job Profile: Handling and Resolving the escalated case of the Airtel Customers which are unresolved by the customer care, outlet and the Nodal officers and replying them via e-mail.
As a Nodal Officer
Duration: May-2009 to Aug-2009
Job Profile: Handling and Resolving the escalated case of the Airtel Customers, which are unresolved by the customer care and Airtel Outlet and replying them via e-mail.
As a Platinum Customer Care
Duration: Jan-2009 to Apr-2009
Job Profile: Taking calls of the customers and resolving their general issues.